Exchange currencies
with ease

How can I get the ntradeX app

You can download the ntradeX app from Google Play Store (for Android devices) & Apple App Store (for iOS devices).
After installation, simply open the app and sign up using your phone number and email address to get started.

What documents do I need to submit to get my account?

To verify your account, simply submit/upload a government-issued ID card.

How long does it take to verify my account?

The process can be completed within minutes. If you experience any problem during the verification process, you can reach out to the support team on the app or email support@ntradex.ca.

What are virtual accounts, and how do they work?

A virtual account is a bank account alternative that allows you to receive, hold, and transfer funds in a specific currency without needing a physical branch. Virtual accounts are automatically generated in multiple currencies within the ntradeX app.

How many virtual accounts can I have?

Each user is currently allowed up to have the maximum amount of virtual accounts as are currently available. You can have a virtual account per currency. Each account will have its unique account number for easy transactions in that currency.

Can I receive payments from other countries?

Yes, your virtual accounts allow you to receive payments locally within the country you operate in. AUD virtual accounts accept local transfers from Australian banks.

Are there any fees for maintaining a virtual account?

There are no monthly maintenance fees. However, some fees may apply for currency exchange, cross-border transfers, or certain withdrawals. Check the app to learn more about fees (there are no hidden charges).

How can I send money internationally using ntradeX?

Simply log into your account, select the currency and amount you want to send, and save the recipient’s details. You can initiate transfers yourself and payemnts are remitted in real-time.

What are the supported currencies for sending and receiving payments?

You can send and receive payments in multiple currencies as long as they are available within the platform. Conversion options are also available for cross-currency transactions.

Can I exchange my currencies in the app?

Yes, currency excchange can be done within the app in just seconds! You can exchange currencies in your virtual accounts anytime.

How long do international transfers take?

Transfer times vary depending on the destination, but most transactions are completed within 10 - 15 minutes.

What is the transfer limit per currency?

Transaction limits depend on your account verification status.
There are 3 cadres of KYC verification. Your transaction limit depends on your cadre of verification.

Are there any transfer fees?

There are no transaction fees for NGN transactions. However, fees apply for other currency pairs. We provide a transparent breakdown of all fees before you confirm your transaction.

How are currency exchange rates determined?

Our exchange rates are dynamic an update hourly in real-time. You’ll see the rate applicable at the time of your transaction before confirming.

Are there any hidden charges?

No, we are committed to transparency. All applicable fees and charges are displayed upfront before you complete any transaction.

What should I do if my transaction fails?

If a transaction fails, you’ll receive a notification with the reason. Common causes include incorrect recipient details or insufficient balance. Contact our support team for further assistance if needed.

How can I contact customer support?

You can reach us through the in-app live chat feature or email support@ntradex.ca. Our support team is always ready to help.

What if the recipient hasn’t received the payment?

If the payment status shows “Completed” but the recipient hasn’t received it, please ask the recipient to check with their bank. If the issue persists, contact our support for assistance.